To complete your return, we require a receipt or proof of purchase.
Returns and Refunds
At Neko Nyah’s YouTuber Customized Products, we want to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review the following guidelines and procedures for returns and refunds:
Eligibility: We accept returns within 10 days from the date of delivery for products that meet the following criteria:
- The item is unused and in its original condition.
- The item is in its original packaging.
- Personalized or customized items are not eligible for returns unless they arrive damaged or defective.
- To initiate a return, please contact our customer support team at [Insert Email Address] or [Insert Phone Number] to request a Return Authorization (RA) number.
- Clearly mark the RA number on the outside of the package you are returning.
- Send the item(s) to the address provided by our customer support team.
Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a mistake on our part or the product arrived damaged or defective.
Inspection and Approval: Once we receive your return, our team will inspect the item(s) for eligibility. If the return meets our criteria, we will process the refund or exchange accordingly.
Refund Options: We offer two refund options:
- Full Refund: If your return is approved, you will receive a full refund for the purchase price (excluding original shipping costs) to your original payment method.
- Store Credit: If you prefer, we can issue the refund as store credit for future purchases.
Refund Timeline: Refunds will be processed within 5-7 business days of receiving the returned item(s). Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We may request photos or additional information to assess the issue. We will replace the item or offer a full refund, including return shipping costs, as applicable.
If you have any questions or need assistance with a return or refund, please don’t hesitate to contact our customer support team . We are here to help and ensure your shopping experience with us is exceptional.
We appreciate your business and strive to make your shopping experience with Neko Nyah’s Products enjoyable and worry-free. Thank you for choosing us!